| Measuring the performance of your practice requires no additional
effort on your part. By grouping your patient data by outcome
phases and configurable categorical information you have the
basis for a powerful outcomes/performance measurement system.
Because the Chiropractic Outcomes assessments, phases and categorical
information is standardized, group average norms may be established
for you and your practice and your information (with permission)
may be added to state and national norms. Monthly, quarterly
and annual trended reports rank how you, your patients and your
practice are performing relative to the different norm groups
over time. Managing Your Patients Expectations
Based on the type and severity of the injury (risk adjustment,
taken from the categorical information), the trended graphs
in the Case Management reports can be overlaid with the average
norm information from the same risk-adjusted group at the
desired level (practice, state and national). This does a
great deal to manage expectations. First, while setting treatment
goals, the patients can see what is the typical recovery pattern.
Second, if over time, the treatment progress is not keeping
up with the norms, a frank discussion can be had about levels
of effort and appropriate treatment. Third, if over time,
the treatment progress is exceeding the norms, the patient
can be encouraged by the progress and not worry that they
are not trying hard enough.
Monitoring Your Practice
Through monthly, quarterly and annual reports you can see
how you and your practice compare to state and national norms.
Overall measures of pain management, function, satisfaction,
etc can be tracked and compared, as well as risk-adjusted
breakdowns around specific injury types. Being able to show
how you compare/perform enables you to see what areas need
improvement, while at the same time giving you the information
you need to market and negotiate contracts.
Marketing Your Practice & the Chiropractic Profession
As a Chiropractor you operate in an extremely competitive
market. Using performance information you can show the value
of your practice. Banding together to maintain state and national
norms gives the Chiropractic profession the performance information
to show its value relative to other medical market segments.
Becoming data-driven is the key to success.
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